Remote Customer Success Associate

Job Description:

We are looking for a Remote Customer Success Associate to join our team at Halter in Nelson, NZ. As a part-time associate at the Associate level, you will be responsible for ensuring the success and satisfaction of our customers through excellent communication and support. This role requires a minimum of 3 years of experience in a customer-facing role.

Responsibilities: - Communicate with customers through various channels, such as email, phone, and chat, to provide support and assistance - Manage and track customer inquiries and issues, ensuring timely resolution and customer satisfaction - Build and maintain strong relationships with customers, understanding their needs and goals - Collaborate with internal teams to address customer needs and improve overall customer experience - Use data to analyze customer behavior and trends, identifying opportunities for improvement - Proactively engage with customers to gather feedback and testimonials - Assist in the development and implementation of customer success strategies

Requirements: - Reliable and passionate about delivering exceptional customer service - Strong decision-making skills and the ability to adapt quickly in a fast-paced environment - Excellent written and verbal communication skills - Proficiency in using customer relationship management (CRM) software - Ability to work independently and as part of a team - High level of organization and attention to detail

Benefits: - Company equipment provided for remote work - Joining Bonus - Paid overtime opportunities

Working Environment: As a Remote Customer Success Associate at Halter, you will be part of a team that leverages data to inform decisions and drive strategic initiatives. Our goal is to provide top-tier customer support while continuously improving and innovating our services.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Halter is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.