Remote Customer Success Manager

Job Description:

Jacobs Engineering Group is seeking a Remote Customer Success Manager to join our team in Tauranga, Bay Of Plenty, NZ. As a part-time Mid-to-Senior Level position, the ideal candidate should have at least 6 years of experience in customer success management.

Responsibilities: - Develop and maintain strong relationships with clients to ensure customer satisfaction and retention - Provide product demonstrations and training to customers as needed - Collaborate with sales and marketing teams to drive growth and upsell opportunities - Analyze customer data and feedback to identify trends and opportunities for improvement - Manage and resolve customer issues in a timely and effective manner - Develop and implement customer success strategies to achieve business goals - Monitor customer usage and engagement with products to optimize customer experience - Conduct regular check-ins with customers to assess their needs and provide proactive solutions - Stay up-to-date on industry trends and best practices in customer success management

Requirements: - Bachelor's degree in Business or related field - Proven experience in customer success management - Strong communication and interpersonal skills - Adaptability and energy to thrive in a remote work environment - Innovative mindset and ability to collaborate effectively with cross-functional teams - Cooperation and teamwork skills to build strong relationships with clients and colleagues

Benefits: - Dental insurance - Company transportation - Travel & spending expenses

Working Environment: At Jacobs Engineering Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and a passion for exceeding customer expectations.

Deadline to apply: 2024-05-07

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.