Customer Success Manager

Job Description:

Allstate is seeking a passionate and independent Customer Success Manager to join our team in Wellington, NZ. As a part-time role at a mid-to-senior level, the ideal candidate will have at least 7 years of experience in customer success or a related field.

Responsibilities: - Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services - Serve as the main point of contact for customer inquiries, issues, and escalations - Develop and implement customer success strategies to increase retention and loyalty - Collaborate with sales, marketing, and product teams to ensure a seamless customer experience - Analyze customer data to identify trends and opportunities for improvement - Conduct regular check-ins with customers to gather feedback and address any concerns - Provide training and support to customers on how to use our products effectively - Monitor customer health metrics to proactively identify and address any potential churn risks

Requirements: - Bachelor's degree in business, marketing, communications, or a related field - Excellent communication and interpersonal skills - Strong time management and organization skills - Ability to work independently and prioritize tasks effectively - Experience with CRM software and customer success tools - Proven track record of driving customer success and satisfaction - Flexibility to work part-time hours as needed

Benefits: - Dental insurance - Visa sponsorship - Free food

Working Environment: At Allstate, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Customer Success Manager, you will have the opportunity to make a real impact on the success of our customers and the growth of our business.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Allstate is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.