Customer Success Manager

Job Description:

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Nucor in Tauranga, Bay Of Plenty, NZ. As a part-time Associate level position, the successful candidate will have at least 5 years of experience in a customer-facing role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure satisfaction and retention - Act as the primary point of contact for customer inquiries, issues, and escalations - Collaborate with internal teams to ensure timely and effective resolution of customer issues - Identify opportunities to upsell and cross-sell products and services to existing customers - Analyze customer data and feedback to identify trends and recommend improvements - Create and deliver customer success plans to ensure long-term success and loyalty

Requirements: - Resourceful and driven personality - 5+ years of experience in a customer-facing role - Strong adaptability and persuasion skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Relocation allowance for qualified candidates - Remote work flexibility - Free accommodation for out-of-town employees - Opportunity for career growth and development

Working Environment: At Nucor, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and building lasting relationships with our customers.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Nucor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.