Customer Success Manager

Job Description:

Code Avengers is seeking a part-time Customer Success Manager to join our team in Wellington, New Zealand. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for ensuring the success and satisfaction of our customers.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Serve as the main point of contact for customers, addressing any inquiries or concerns - Understand customer needs and objectives, and work towards helping them achieve their goals - Collaborate with the sales and product teams to ensure customer success - Develop and implement customer success strategies - Monitor customer health and engagement, and take proactive measures to address any issues - Provide training and support to customers to maximize their use of our products - Collect and analyze customer feedback to continuously improve our offerings - Track key performance metrics related to customer success and report on progress

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven experience as a Customer Success Manager or a similar role - Hardworking and driven individual who is dedicated to achieving customer satisfaction - Strong project management and strategic planning skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Proficiency in CRM software and other relevant tools

Benefits: - Retirement plan - Visa sponsorship for qualified candidates - Remote work flexibility

Equal Opportunity Statement: Code Avengers is an equal opportunity employer and is committed to promoting equality and fairness for all employees. We welcome applications from all qualified individuals regardless of race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.