Customer Success Manager

Job Description:

KKR is seeking a dynamic and experienced Customer Success Manager to join our team in Hamilton, Waikato, NZ. As a part-time position at a mid-to-senior level, the ideal candidate will have a minimum of 6 years of relevant experience in customer success.

Responsibilities: 1. Serve as the primary point of contact for customers, ensuring their satisfaction and loyalty to the company. 2. Proactively engage with customers to understand their needs and provide solutions to any issues they may encounter. 3. Develop and implement customer success strategies to maximize customer retention and expansion. 4. Collaborate with internal teams, including sales and product development, to ensure a seamless customer experience. 5. Analyze customer data and feedback to identify areas for improvement and develop action plans to address them. 6. Monitor key performance metrics related to customer success and provide regular reports to management.

Requirements: 1. Bachelor's degree in business, marketing, or a related field. 2. 6+ years of experience in customer success or a related role. 3. Strong communication and interpersonal skills. 4. Adaptability and a willingness to work in a fast-paced environment. 5. Attention to detail and a cooperative attitude towards teamwork. 6. Knowledge of CRM software and data analysis tools. 7. Ability to prioritize and manage multiple tasks simultaneously.

Benefits: 1. Paid overtime for additional hours worked. 2. Free food provided during working hours. 3. Company transportation available for commuting to and from the office.

Working Environment: Join a team that thrives in a high-energy workplace with a focus on delivering impactful results. Collaborate with like-minded individuals who are dedicated to achieving success for our customers and the company as a whole.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: KKR is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.