Customer Success Manager

Raytheon is currently seeking a passionate and hardworking Customer Success Manager to join our team in Tauranga, Bay Of Plenty, NZ. As a mid-to-senior level position, we require a candidate with at least 7 years of experience in a similar role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their needs are met and exceeded - Act as the main point of contact for customers, addressing any concerns or issues that may arise - Work closely with sales and product teams to ensure customer satisfaction and retention - Analyze customer data to identify trends and opportunities for improvement - Develop and implement strategies to increase customer engagement and loyalty - Collaborate with internal teams to drive product enhancements based on customer feedback - Provide regular reporting and updates to senior management on customer success metrics

Requirements: - 7+ years of experience in a customer success role - Strong problem-solving skills and ability to think creatively - Excellent communication and interpersonal skills - Ability to work both independently and as part of a team - Proven track record of meeting and exceeding customer expectations - Bachelor's degree in Business, Marketing, or related field preferred

Personality traits: - Passionate - Hardworking

Soft skills: - Problem-solving - Cooperation

Benefits: - Travel & spending expenses - Relocation allowance - Disability insurance

Working environment: At Raytheon, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join our team and be a part of a dynamic and collaborative work environment where your ideas are valued and your contributions make a difference.

Deadline to apply: June 29, 2024

Equal opportunity statement: Raytheon is an equal opportunity employer and encourages applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All employment decisions are based on qualifications, merit, and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.