Customer Success Manager

Job Description:

American Family Insurance Group is seeking a part-time Customer Success Manager to join our team in Nelson, NZ. As a Customer Success Manager, you will be responsible for ensuring the satisfaction and retention of our customers by building strong relationships and providing exceptional service. This position is at the Associate Level and requires a minimum of 5 years of experience in a customer-facing role.

Responsibilities: - Serve as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner - Develop and maintain relationships with key customers to ensure their satisfaction and loyalty to the company - Collaborate with cross-functional teams to address customer needs and improve their overall experience - Analyze customer feedback and data to identify trends and opportunities for improvement - Develop and implement strategies to drive customer engagement and retention - Provide product demonstrations and training to customers as needed - Monitor customer accounts and proactively reach out to address any issues or concerns

Requirements: - Bachelor's degree in Business, Marketing, or a related field - 5+ years of experience in a customer-facing role - Strong communication and interpersonal skills - Ability to adapt to changing priorities and work in a fast-paced environment - Emotional intelligence and the ability to empathize with customers - Passion for customer success and delivering exceptional service - Proven track record of building and maintaining customer relationships

Personality Traits: - Adaptable - Passionate

Soft Skills: - Adaptability - Emotional Intelligence

Benefits: - Paid overtime - Free food - Employee discounts

Working Environment: At American Family Insurance Group, we believe in giving back to the community through corporate social responsibility initiatives. Our employees have the opportunity to participate in various volunteer activities and make a positive impact on society.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.