Customer Success Manager - Work from home

Job Description:

Time Warner Cable is seeking a Customer Success Manager to join our team on a part-time basis, working remotely from home in Wellington, NZ. As a mid-to-senior level professional with at least 7 years of experience in a customer-facing role, you will be responsible for managing and nurturing relationships with our valued customers to ensure their ongoing satisfaction and success with our products and services.

Responsibilities: - Develop a deep understanding of our customers' needs, goals, and challenges to help them achieve their desired outcomes. - Proactively engage with customers to provide product demonstrations, training, and support. - Identify and address any issues or concerns raised by customers in a timely and professional manner. - Collaborate with internal teams, including sales, marketing, and product development, to advocate for customer needs and drive product improvements. - Monitor customer usage and engagement data to identify trends and opportunities for upselling or cross-selling additional products or services. - Develop and implement customer success strategies and initiatives to improve retention rates and customer satisfaction. - Act as a trusted advisor to our customers, offering guidance and best practices to help them achieve their business objectives. - Provide regular reports and updates to management on customer feedback, satisfaction levels, and key performance metrics.

Requirements: - Bachelor's degree in Business, Marketing, Communications, or related field. - Proven track record of at least 7 years in a customer success or account management role, preferably in the telecommunications or technology industry. - Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. - Resilient and motivated personality traits, with a positive attitude and a commitment to exceeding customer expectations. - Emotional intelligence and strong decision-making skills to navigate complex customer interactions and challenges. - Experience working remotely and managing a diverse portfolio of clients. - Proficiency in customer relationship management (CRM) software and other related tools. - Ability to work independently and prioritize tasks effectively in a fast-paced, dynamic environment.

Benefits: - Paid sick leave - Free accommodation - Dental insurance - Opportunity to work from home and promote work-life balance and employee well-being.

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.