Remote Customer Success Officer

Job Description:

Chorus is seeking a Remote Customer Success Officer to join our team in Auckland, NZ. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer success roles. As a Remote Customer Success Officer, you will be responsible for ensuring the satisfaction and retention of our customers by providing exceptional and personalized service.

Responsibilities: - Establish and maintain strong relationships with customers through regular communication and personalized interactions - Act as the primary point of contact for customers, addressing any questions or concerns in a timely and professional manner - Monitor customer usage and engagement with our products and services to identify opportunities for upselling and cross-selling - Collaborate with sales, product, and marketing teams to ensure customer needs are met and exceeded - Proactively seek feedback from customers to drive improvements to our products and services - Develop and implement customer success strategies to drive retention and growth - Analyze customer data to identify trends and insights that can inform strategic decision-making - Provide regular reports and updates to internal stakeholders on customer satisfaction and retention metrics

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Strong communication skills, both written and verbal - Proven ability to think innovatively and find solutions to complex problems - Adaptability to changing priorities and fast-paced environments - 4+ years of experience in customer success or related roles - Experience using CRM software and customer success tools - Knowledge of customer success best practices and methodologies

Benefits: - Disability insurance - Free food - Company equipment

Working environment: At Chorus, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We encourage collaboration, creativity, and a commitment to continuous improvement. Our team is dedicated to delivering exceptional customer experiences and driving success for our clients.

Equal Opportunity Statement: Chorus is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.