Customer Success Representative

Job Description:

We are seeking a dedicated and detail-oriented Customer Success Representative to join our team at XPO Logistics in Tauranga, Bay Of Plenty, NZ. As a part-time Associate Level position, the ideal candidate will have at least 2 years of experience in a customer service role. The Customer Success Representative will be responsible for ensuring customer satisfaction, retention, and growth.

Responsibilities: - Build and maintain strong relationships with customers to ensure their needs are met - Provide timely responses to customer inquiries and issue resolution - Conduct regular check-ins with customers to assess their satisfaction and identify opportunities for improvement - Collaborate with internal teams to ensure seamless delivery of services to customers - Identify and implement innovative solutions to enhance the customer experience - Keep accurate records of customer interactions and transactions using our CRM system - Assist with customer onboarding and training as needed - Monitor customer accounts to identify and address any potential issues

Requirements: - Independent and hardworking individual - Excellent attention to detail and problem-solving skills - Strong communication and interpersonal skills - Ability to work well under pressure and meet deadlines - Proficiency in Microsoft Office and CRM software - Experience in the logistics industry is a plus - Willingness to learn and adapt in a fast-paced environment

Benefits: - Parental leave - Gym membership - Company equipment

Working Environment: At XPO Logistics, we believe in building strong connections and treating colleagues like an extended family. We foster a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.