Remote Customer Success Representative

Job Description: Time Warner Cable is seeking a Remote Customer Success Representative to join our team in Hamilton, Waikato, NZ. This part-time, entry-level position is perfect for individuals who are energetic, passionate, creative, and analytical. As a Customer Success Representative, you will be responsible for providing top-notch customer service and support to our clients, ensuring their satisfaction and success with our products and services.

Responsibilities: - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Assist customers with troubleshooting, problem-solving, and technical support - Identify customer needs and recommend appropriate solutions - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to address customer issues and improve overall customer experience - Proactively reach out to customers to ensure they are satisfied with our products and services - Identify opportunities for upselling or cross-selling additional products or services

Requirements: - High school diploma or equivalent - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Must be energetic, passionate, creative, and analytical - No previous experience required, but customer service experience is a plus

Benefits: - Joining Bonus - Travel opportunities - Paid Time Off (PTO) - Support employees in their personal and professional development

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We welcome applicants of all backgrounds and experiences to apply for this position.

Deadline to apply: 2024-06-21

If you are a self-motivated individual with a passion for customer service and are looking to kickstart your career with a leading company in the telecommunications industry, we encourage you to apply for the Remote Customer Success Representative position at Time Warner Cable today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.