Remote Customer Success Representative

Job Description:

As a Remote Customer Success Representative at PNC Financial Services Group, you will be responsible for maintaining relationships with customers and ensuring their satisfaction with our products and services. This role requires strong communication skills, problem-solving abilities, and a dedication to providing exceptional customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot customer issues and provide solutions to ensure customer satisfaction - Educate customers on product features and benefits - Proactively reach out to customers to gather feedback and address any concerns - Work closely with cross-functional teams to resolve customer issues and improve products and services - Monitor customer engagement metrics and identify opportunities for improvement - Utilize data analysis and research skills to identify trends and make informed decisions - Collaborate with sales and marketing teams to drive customer retention and revenue growth

Requirements: - Bachelor's degree or equivalent experience - 4+ years of experience in customer service or related field - Strong communication and interpersonal skills - Resilient and hardworking attitude - Ability to analyze data and research to inform decisions - Experience working in a remote or virtual environment - Familiarity with customer relationship management (CRM) software - Proven track record of meeting and exceeding customer satisfaction goals

Benefits: - Disability insurance - Joining bonus - Vision insurance

Working Environment: At PNC Financial Services Group, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer service and ensuring the success of our customers.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.