Customer Success Representative

Job Description:

We are looking for a dedicated Customer Success Representative to join our team at Hartford Financial Services Group in Nelson, NZ. As a Customer Success Representative, you will be responsible for ensuring the satisfaction and retention of our customers by providing exceptional service and support.

Responsibilities: - Build strong relationships with customers to understand their needs and preferences - Address customer inquiries and resolve issues in a timely and professional manner - Proactively reach out to customers to ensure their satisfaction and offer additional assistance - Collaborate with internal teams to advocate for customer needs and drive resolution of issues - Analyze customer data and feedback to identify trends and opportunities for improvement - Negotiate with customers to find mutually beneficial solutions and ensure customer success - Drive customer adoption and usage of our products and services - Educate customers on new features and updates to enhance their overall experience - Meet or exceed customer satisfaction and retention goals - Maintain accurate records of customer interactions and feedback

Requirements: - Strong communication and interpersonal skills - Driven and resourceful attitude - Analytical mindset with strong problem-solving abilities - Negotiation skills - Ability to work independently as well as part of a team - Excellent time management and organizational skills - Customer service experience is a plus, but not required - Bachelor's degree or equivalent work experience

Benefits: - Visa sponsorship for eligible candidates - Paid overtime opportunities - Parental leave options - Opportunities for professional development and growth

Working Environment: We are committed to promoting equality and fairness for all employees, regardless of their background, gender, race, or beliefs. Our inclusive culture values diversity and supports a collaborative and supportive work environment for all team members.

Equal Opportunity Statement: Hartford Financial Services Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.