Customer Success Representative

Job Description:

Summerset Group Holdings is seeking a part-time Customer Success Representative to join our team in Tauranga, Bay Of Plenty, New Zealand. As an Associate Level position, we are looking for someone with at least 4 years of experience in customer service. The ideal candidate will be energetic, confident, and possess emotional intelligence and adaptability.

Responsibilities: - Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction - Build strong relationships with customers through proactive communication and personalized interactions - Monitor customer accounts and follow up on any outstanding items or concerns - Collaborate with internal teams to drive customer success and achieve business objectives - Provide product demonstrations and training to customers as needed - Act as a brand ambassador, promoting our products and services to both existing and potential customers

Requirements: - 4+ years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Energetic, confident, with emotional intelligence and adaptability

Benefits: - Vision insurance - Free accommodation - Company transportation

Working Environment: At Summerset Group Holdings, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and creating lasting relationships with our customers.

Equal Opportunity Statement: Summerset Group Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics.

Deadline to Apply: July 4, 2024

Join Summerset Group Holdings and be a part of a dynamic team that values customer success and provides opportunities for growth and development. Apply now to make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.