Remote Customer Success Representative

As a Remote Customer Success Representative at Hershey, you will play a crucial role in ensuring customer satisfaction and building lasting relationships with our clients. This part-time position, based in Hamilton, Waikato, NZ, is ideal for individuals looking to kickstart their career in customer success.

Responsibilities: 1. Act as the primary point of contact for customers, addressing inquiries and providing top-notch service. 2. Proactively reach out to customers to gather feedback and ensure their needs are being met. 3. Collaborate with cross-functional teams to resolve customer issues in a timely manner. 4. Utilize creativity to develop solutions that exceed customer expectations. 5. Manage your time effectively to prioritize tasks and meet deadlines. 6. Take ownership of customer success metrics and strive to continuously improve performance.

Requirements: 1. Strong communication skills and the ability to empathize with customers. 2. Driven and hardworking attitude with a passion for customer satisfaction. 3. Creativity in problem-solving and the ability to think outside the box. 4. Excellent time management skills to juggle multiple tasks efficiently. 5. No prior experience required, as this is an entry-level position.

Benefits: - Vision insurance to support your health and wellbeing. - Parental leave to help you balance work and family commitments. - Paid Time Off (PTO) for relaxation and rejuvenation.

Working Environment: At Hershey, we empower our employees to take ownership and make impactful decisions. You will have the opportunity to grow and develop your skills in a supportive and inclusive environment.

Equal Opportunity Statement: Hershey is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees.

Deadline to apply: 2024-07-03

If you are a driven individual with a passion for customer success and looking to start your career in a dynamic environment, we want to hear from you. Join Hershey as a Remote Customer Success Representative and make a difference in the lives of our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.