Customer Success Representative - Work from home

Job Description:

Weta Digital is currently seeking a Customer Success Representative to join our team. This is a part-time, work from home position based in Hamilton, Waikato, NZ. We are looking for an entry-level professional with at least 1 year of experience in a customer service or related role.

Responsibilities: - Serve as the primary point of contact for customers, responding to inquiries via phone, email, and chat in a timely and professional manner - Build and maintain strong relationships with customers to ensure their satisfaction and retention - Identify opportunities for upselling or cross-selling additional products or services to customers - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Analyze customer feedback and data to identify trends and make recommendations for continuous improvement - Provide product demonstrations and training to customers as needed - Meet or exceed KPIs related to customer satisfaction and retention

Requirements: - Adaptable and dedicated individual with a passion for delivering exceptional customer service - Strong analytical skills with the ability to interpret data and make informed decisions - Creative problem solver with the ability to think outside the box - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - Experience in a customer service or sales role preferred - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for remote work - Retirement plan options - Opportunity for growth and advancement within the company - Working environment that recognizes and rewards based on performance and merit

Equal Opportunity Statement: Weta Digital is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, disability, or any other protected status.

Deadline to Apply: July 5, 2024. Apply now to join our dynamic team and help drive customer success at Weta Digital!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.