Customer Success Specialist

Job Description:

Casey’s General Stores is seeking a part-time Customer Success Specialist to join our team in Napier, Hawke’s Bay, NZ. As an Associate Level role, the successful candidate will have at least 2 years of experience in customer service or a related field. We are looking for a passionate and driven individual who excels in people management and decision-making.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction with our products and services - Provide exceptional customer support through various channels such as phone, email, and in-person interactions - Manage customer accounts and assist with any inquiries or issues that may arise - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with internal teams to ensure a seamless customer experience across all touchpoints - Proactively reach out to customers to gather feedback and address any potential issues before they escalate - Prepare and present reports on customer satisfaction metrics and key performance indicators

Requirements: - 2+ years of experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software - Previous experience in retail or hospitality is a plus

Benefits: - Company transportation - Paid Time Off (PTO) - Joining Bonus

Working Environment: At Casey’s General Stores, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and a customer-centric approach to everything we do.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Casey’s General Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workforce where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.