Customer Success Specialist

Job Description:

2degrees is seeking a dedicated and reliable Customer Success Specialist to join our team in Napier, Hawke's Bay, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer-facing role.

Responsibilities: 1. Build strong relationships with customers to ensure their success and satisfaction with our products and services. 2. Serve as the main point of contact for customer inquiries, providing timely and accurate responses to their questions and concerns. 3. Collaborate with internal teams to resolve customer issues and address any technical or service-related problems. 4. Identify opportunities to upsell or cross-sell products and services to increase customer value. 5. Conduct regular check-ins with customers to gather feedback and gauge satisfaction levels. 6. Provide product demonstrations and training sessions to help customers maximize the benefits of our offerings. 7. Track and report on customer success metrics, such as retention rates and customer satisfaction scores.

Requirements: 1. Bachelor's degree in Business, Marketing, or a related field. 2. Strong communication and interpersonal skills. 3. Problem-solving abilities and adaptability in a fast-paced environment. 4. Experience using CRM software systems. 5. Ability to work independently and as part of a team.

Personality Traits: - Dedicated - Reliable

Soft Skills: - Problem-solving - Adaptability

Benefits: - Joining Bonus - Dental insurance - Travel & spending expenses

Working Environment: At 2degrees, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Success Specialist, you will have the opportunity to make a positive impact through our various community programs.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: 2degrees is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.