Customer Success Specialist

Job Description:

Amphenol is seeking a part-time Customer Success Specialist to join our team in Auckland, NZ. As an entry-level position, this role is perfect for someone with at least 1 year of experience in customer service who is looking to grow their career in a dynamic and innovative company. The ideal candidate will be independent and resourceful, with a strong ability to work both autonomously and as part of a team.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their needs are met and exceeded - Provide timely and efficient responses to customer inquiries via phone, email, and other communication channels - Identify opportunities to upsell and cross-sell products and services to customers - Collaborate with internal teams to resolve customer issues and ensure a seamless customer experience - Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement

Requirements: - 1+ year of experience in customer service or a similar role - Strong communication skills and a customer-centric approach - Ability to work independently and as part of a team - Creative problem-solving skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Life insurance - Travel opportunities - Joining Bonus

Working Environment: At Amphenol, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork, and offer a supportive and dynamic work environment where employees can thrive and grow in their careers.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Amphenol is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.