Customer Success Specialist

Job Description:

We are seeking a Customer Success Specialist to join our team at Bank of New York Mellon Corp. in Wellington, NZ. As a Customer Success Specialist, you will be responsible for ensuring the overall success and satisfaction of our clients by providing exceptional customer service and support. This is a part-time, entry-level position with the opportunity for growth and development within the company.

Responsibilities: - Build and maintain strong relationships with clients to understand their needs and address any concerns or issues - Serve as the primary point of contact for client inquiries, requests, and escalations - Collaborate with internal teams to ensure timely resolution of client issues and provide proactive support - Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement - Develop and implement strategic plans to increase client retention and satisfaction - Assist in the execution of project management tasks to deliver on client expectations - Conduct regular training sessions and provide ongoing support to clients on our products and services - Analyze client data and metrics to track progress and identify areas for improvement - Maintain accurate records of client interactions and update client profiles in the CRM system

Requirements: - 1 year of experience in customer service or account management - Energetic and resourceful personality traits - Strong communication and interpersonal skills - Strategic planning and project management skills - Ability to work independently and in a team environment - Proven track record of meeting and exceeding customer satisfaction goals - Bachelor's degree in Business Administration, Marketing, or a related field preferred

Benefits: - Remote work flexibility - Travel and spending expenses covered - Gym membership - Opportunities for professional development and career advancement

Working Environment: At Bank of New York Mellon Corp., we foster a culture of transparency and open dialogue to promote effective communication at all levels. We believe in creating a supportive and inclusive work environment where employees can thrive and grow.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Bank of New York Mellon Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.