Customer Success Specialist - Work from home

Job Description:

Ashland is looking for a part-time Customer Success Specialist to join our team in Christchurch, Canterbury, NZ. This is a work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Engage with customers to ensure they are successful in using our products and services - Proactively reach out to customers to provide support, gather feedback, and address any issues - Develop and maintain strong relationships with customers to drive retention and growth - Collaborate with internal teams to ensure customer needs are met and issues are resolved in a timely manner - Analyze customer data and feedback to identify trends and opportunities for improvement - Coordinate with sales and marketing teams to support customer engagement initiatives - Provide training and guidance to customers on how to maximize the value of our products and services

Requirements: - Proven experience in customer success or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and as part of a team - Adaptable and motivated to meet and exceed customer expectations - Experience in people management and working in a team-oriented environment

Benefits: - Life insurance - Disability insurance - Travel and spending expenses

Working Environment: At Ashland, we strive to inject a sense of joy and vibrancy into our work environment, even for our remote employees. We value collaboration, creativity, and a positive attitude towards our work and each other.

Equal Opportunity Statement: Ashland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 26, 2024

If you meet the requirements and are passionate about customer success, we encourage you to apply for this exciting opportunity to join Ashland as a Customer Success Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.