Customer Support Assistant

Job Description:

Crimson Education is seeking a part-time Customer Support Assistant to join our team in Napier, Hawke's Bay, NZ. This entry-level position requires 0 years of experience but is ideal for individuals who are driven, energetic, creative, and strategic in their planning. As a Customer Support Assistant, you will be responsible for providing excellent customer service to our clients, assisting with inquiries and problem-solving, and ensuring a smooth and seamless customer experience.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Providing information about our services, programs, and offerings - Assisting customers with account setup, login issues, and troubleshooting technical problems - Resolving customer complaints and escalating issues as needed - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to improve processes and procedures - Supporting marketing and sales initiatives by promoting our services to potential customers

Requirements: - Excellent communication skills and a friendly, customer-oriented attitude - Strong organizational skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and basic computer skills - Experience in customer service or a related field is a plus but not required - Must be currently enrolled in high school or higher education

Benefits: - Relocation allowance for eligible candidates - Free accommodation for the duration of employment - Gym membership for access to wellness facilities

Working Environment: At Crimson Education, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, creativity, and a commitment to excellence in all that we do.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Crimson Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.