Customer Support Assistant

Job Description:

Macy’s is currently seeking a hardworking and resilient Customer Support Assistant to join our team in Napier, Hawke's Bay, NZ. As an Associate level position, the ideal candidate will have at least 3 years of experience in a customer service or support role.

Responsibilities: - Providing exceptional customer support via phone, email, and chat - Resolving customer inquiries and issues in a timely and efficient manner - Managing customer accounts and ensuring all information is up-to-date - Handling returns, exchanges, and refunds according to company policies - Collaborating with other departments to address customer concerns and feedback - Assisting with order processing and tracking shipments - Utilizing persuasion skills to upsell products and services to customers - Managing difficult customer interactions with grace and professionalism - Contributing to team goals and initiatives to improve customer satisfaction - Upholding Macy’s commitment to environmental responsibility and sustainable practices

Requirements: - 3+ years of experience in customer service or support - Excellent communication and interpersonal skills - Strong attention to detail and organizational abilities - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Persuasion and people management skills - High School diploma or equivalent

Benefits: - Paid sick leave - Company transportation options - Employee discounts on Macy’s products - Opportunities for career growth and development

Working Environment: At Macy’s, we are committed to environmental responsibility and incorporating sustainable practices into our operations. Employees are encouraged to contribute to our efforts to reduce our carbon footprint and protect the environment for future generations.

Deadline to Apply: Interested candidates must submit their application by May 29, 2024.

Equal Opportunity Statement: Macy’s is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.