Remote Customer Support Assistant

Job Description:

We are seeking a Remote Customer Support Assistant to join our team at Western & Southern Financial Group. As a part-time Associate Level position based in Nelson, New Zealand, the successful candidate will be responsible for providing excellent customer service to our clients in a remote setting.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Assist customers with account management, transactions, and technical support - Resolve customer complaints and issues with empathy and efficiency - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and industry trends to better assist customers - Adhere to company policies and procedures while maintaining a high level of customer satisfaction - Support employees in their personal and professional development

Requirements: - 3 years of experience in customer service or a related field - Hardworking and passionate attitude towards customer support - Strong communication and interpersonal skills - Ability to cooperate effectively with team members and manage people professionally - Proficient computer skills and familiarity with customer support software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Medical coverage - Dental insurance - Paid overtime

Equal Opportunity Statement: Western & Southern Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 23, 2024. We look forward to receiving your application and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.