Customer Support Assistant

Job Description:

United Technologies is seeking a part-time Customer Support Assistant to join our team in Napier, Hawke's Bay, NZ. This entry-level position is perfect for energetic and driven individuals who possess strong people management and negotiation skills.

Responsibilities: - Provide exceptional customer support via phone, email, and in-person interactions - Assist customers with product inquiries, troubleshooting, and issue resolution - Manage customer accounts and ensure accurate and timely information updates - Collaborate with other departments to address customer needs effectively - Coordinate with the sales team to ensure customer satisfaction and retention - Utilize data to identify trends and opportunities for improvement in customer support processes

Requirements: - High school diploma or equivalent - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficient in Microsoft Office and CRM software - Eager to learn and grow in a dynamic customer support role - Must be able to work part-time hours and occasional weekends

Benefits: - Company transportation provided - Training and professional development opportunities - Travel and spending expenses covered for work-related activities

Working Environment: At United Technologies, we leverage data to inform decisions and drive strategic initiatives. Our team is committed to providing the best possible customer support experience and continuously improving our processes.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: United Technologies is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.