Customer Support Assistant - Work from home

Job Description:

MYOB is seeking a dedicated and reliable Customer Support Assistant to join our team on a part-time basis, working from home in Dunedin, Otago, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support or a related field. The successful candidate will possess the personality traits of resilience and independence, as well as demonstrate strong soft skills in critical thinking and teamwork.

Responsibilities: - Providing exceptional customer support via phone, email, and chat - Resolving customer inquiries and issues in a timely and professional manner - Documenting customer interactions and maintaining accurate records - Collaborating with team members to improve processes and procedures - Participating in ongoing training and professional development opportunities - Meeting and exceeding performance metrics and KPIs

Requirements: - Minimum 2 years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficient in using computer software and CRM systems - Flexible schedule to accommodate evening and weekend shifts

Benefits: - Retirement plan - Disability insurance - Visa sponsorship

Equal Opportunity Statement: MYOB is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability, and encourage individuals from underrepresented groups to apply.

Application Deadline: May 1, 2024

Working Environment: At MYOB, we strive for a harmonious workplace where collaboration and respect prevail. Our team values open communication, integrity, and a commitment to excellence. Join us in helping our customers achieve their goals and grow their businesses.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.