Customer Support Assistant - Work from home

Job Description: We are seeking a Customer Support Assistant to join our team at Spirit AeroSystems Holdings. This is a part-time, work-from-home position located in Napier, Hawke's Bay, NZ. As an Associate Level team member, you will have at least 2 years of experience in a similar role.

Responsibilities: - Provide exceptional customer support to our clients through various channels such as phone, email, and chat - Assist customers with inquiries, orders, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with cross-functional teams to address customer needs and ensure customer satisfaction - Identify and escalate priority issues to the appropriate teams for resolution - Work independently to effectively manage workload and meet performance metrics - Continuously strive to improve processes and provide feedback for team improvement - Perform other duties as assigned

Requirements: - Passionate and independent individual who thrives in a remote work environment - Strong people management skills, ability to effectively communicate and build relationships with customers - Team player who can collaborate with colleagues and work towards common goals - Proficient in using Microsoft Office and CRM software - Ability to adapt quickly to changes in a fast-paced environment - Excellent time management and organizational skills - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Company-provided equipment for remote work - Visa sponsorship for eligible candidates - Paid Time Off (PTO) for holidays and vacation time - Opportunity to work in an environment that encourages exploration and taking calculated risks for growth

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Spirit AeroSystems Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.