Customer Support Associate

Job Description:

PepsiCo is seeking a part-time Customer Support Associate to join our team in Wellington, New Zealand. As a Customer Support Associate at PepsiCo, you will be responsible for providing exceptional customer service and support to our clients. This role is perfect for someone who is independent, reliable, and excels at cooperation and presentation.

Responsibilities: 1. Responding to customer inquiries and concerns via phone, email, and in-person 2. Resolving customer issues in a timely and effective manner 3. Providing product information and support to customers 4. Processing customer orders and managing order fulfillment 5. Coordinating with other departments to ensure customer satisfaction 6. Helping customers navigate our online platforms and tools 7. Contributing to continuous improvement initiatives to enhance the customer experience

Requirements: 1. Minimum of 4 years of experience in customer service or a related field 2. Strong communication and interpersonal skills 3. Ability to work independently and prioritize tasks effectively 4. Excellent cooperation and presentation skills 5. Proficiency in Microsoft Office and CRM software 6. High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Company-provided equipment - Joining bonus - Retirement plan

Working Environment: At PepsiCo, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to delivering excellence to our customers and creating a positive work environment for all employees.

Equal Opportunity Statement: PepsiCo is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified candidates regardless of race, gender, age, sexual orientation, or disability.

Deadline to apply: June 29, 2024. Apply now to join our team at PepsiCo and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.