Remote Customer Support Associate

Job Description:

Symantec is seeking a Remote Customer Support Associate to join our team in Hamilton, Waikato, NZ. This part-time position is ideal for individuals with at least 4 years of experience in customer support roles. As an Associate Level member of our team, you will be responsible for providing top-notch customer service and support to our clients remotely.

Responsibilities: 1. Responding to customer inquiries and issues via phone, email, or chat in a timely and professional manner. 2. Troubleshooting technical problems and providing solutions to customers. 3. Escalating complex issues to the appropriate team members for resolution. 4. Documenting customer interactions and resolutions accurately in our system. 5. Providing feedback to improve our products and services based on customer insights. 6. Collaborating with team members to ensure customer satisfaction and retention. 7. Adhering to company policies and procedures at all times.

Requirements: 1. Excellent communication skills and a customer-centric mindset. 2. Resilient and energetic personality traits. 3. Strong presentation skills and the ability to manage people effectively. 4. Proficiency in using customer support software and tools. 5. Ability to work independently and as part of a team. 6. Flexibility to work evenings and weekends as needed.

Benefits: 1. Paid sick leave. 2. Gym membership. 3. Profit sharing opportunities. 4. Cultivate leaders who foster inclusivity and mentorship within the working environment.

Equal Opportunity Statement: Symantec is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-13

If you meet the requirements and are ready to join a dynamic team of professionals in a remote customer support role, we encourage you to submit your application by the deadline. We look forward to welcoming you to the Symantec family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.