Customer Support Manager

Job Description:

Jade Software Corporation is seeking a passionate and independent Customer Support Manager to join our team in Christchurch, Canterbury, NZ on a part-time basis. As a mid-to-senior level professional with at least 8 years of experience in customer support, you will be responsible for managing a team of customer support representatives and ensuring that our customers receive top-notch service at all times.

Responsibilities: 1. Lead and mentor a team of customer support representatives, providing guidance and support to ensure high levels of customer satisfaction. 2. Develop and implement strategies to improve the overall customer support experience. 3. Monitor and analyze customer support metrics to identify trends and areas for improvement. 4. Handle escalated customer issues and work to resolve them in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Conduct regular performance evaluations and provide feedback and coaching to team members. 7. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. 8+ years of experience in customer support, with at least 3 years in a managerial role. 2. Strong leadership skills and the ability to motivate and inspire a team. 3. Excellent communication and interpersonal skills. 4. Proven track record of meeting and exceeding customer satisfaction goals. 5. Experience with CRM systems and other customer support tools. 6. Bachelor's degree in business, marketing, or a related field.

Personality Traits: Passionate, Independent Soft Skills: Innovation, Negotiation

Benefits: Visa sponsorship, Dental insurance, Joining Bonus

Working Environment: Our team at Jade Software Corporation is committed to pursuing excellence in every endeavor, setting a high standard for achievement. We encourage collaboration, innovation, and continuous learning to ensure the success of our employees and the satisfaction of our customers.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement: Jade Software Corporation is an equal opportunity employer and is committed to providing an inclusive and diverse work environment for all employees. We do not discriminate based on race, gender, age, religion, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.