Remote Customer Support Manager

Job Description:

Dean Foods is seeking a Remote Customer Support Manager to join our team in Wellington, NZ. In this role, you will be responsible for managing a team of remote customer support representatives, ensuring that our customers receive exceptional service at all times. As a mid-to-senior level position, we are looking for candidates with at least 8 years of experience in customer support or a related field.

Responsibilities: - Manage and lead a team of remote customer support representatives, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer support metrics and KPIs, identifying areas for improvement and implementing solutions - Collaborate with other departments to address customer issues and ensure a seamless customer experience - Train new team members on customer support best practices and company policies - Handle escalated customer inquiries and resolve complaints in a timely and professional manner - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 8+ years of experience in customer support or a related field - Proven track record of successfully managing a customer support team - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong problem-solving skills and a customer-focused mindset - Driven and dedicated attitude - Cooperation and innovation skills

Benefits: - Life insurance - Dental insurance - Visa sponsorship - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Dean Foods is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to apply: June 26, 2024

If you meet the requirements for this position and are interested in joining our team, we encourage you to apply. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.