Customer Support Manager

Principal Financial in Wellington, NZ is seeking a part-time Customer Support Manager at the Associate Level. The ideal candidate will have at least 5 years of experience in customer support and possess strong communication skills, adaptability, and a passion for helping customers.

As a Customer Support Manager, you will be responsible for managing a team of customer support representatives, monitoring performance metrics, and ensuring high levels of customer satisfaction. You will handle escalated customer inquiries and provide timely and effective solutions. Additionally, you will be expected to collaborate with other departments to improve processes and enhance the overall customer experience.

Personality traits such as being motivated and passionate are essential for this role, as you will be responsible for leading and motivating your team to deliver exceptional customer service. You must be able to adapt to changing situations and think creatively to solve complex problems.

The working environment at Principal Financial is one that embraces creativity and values fresh ideas and inventive solutions. As a part-time employee, you will have access to benefits such as disability insurance, vision insurance, and life insurance.

Deadline to apply for this position is July 4, 2024. Principal Financial is an equal opportunity employer and encourages applicants from all backgrounds to apply.

If you are a customer-oriented individual with strong leadership skills and a desire to make a positive impact, we encourage you to apply for the Customer Support Manager position at Principal Financial in Wellington, NZ.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.