Customer Support Manager - Work from home

Job Description:

GeoOp is seeking a part-time Customer Support Manager to join our team in Auckland, NZ. This position offers the flexibility to work from home and is ideally suited for a candidate with 6 years of experience at a mid-to-senior level. As a Customer Support Manager, you will be responsible for overseeing a team of customer support representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage and coach a team of customer support representatives, providing guidance and support as needed - Monitor customer support metrics and KPIs to ensure efficient and effective operations - Handle escalated customer inquiries and provide resolutions in a timely and professional manner - Collaborate with cross-functional teams to address customer issues and improve overall satisfaction - Develop and implement customer support strategies to enhance the customer experience - Conduct regular performance evaluations and provide ongoing training and development opportunities for team members - Stay up-to-date on industry trends and best practices to continuously improve customer support processes

Requirements: - 6 years of experience in customer support or a related field - Strong leadership skills with a proven track record of managing teams effectively - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks in a fast-paced environment - Hardworking and passionate about providing excellent customer service - Highly cooperative and adaptable to changing circumstances - Equal Opportunity Statement:

GeoOp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.