Remote Customer Support Officer

Job Description:

As a Remote Customer Support Officer at HD Supply Holdings, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home. You will be the first point of contact for customers, assisting them with inquiries, troubleshooting technical issues, and ensuring their overall satisfaction. This position requires a high level of reliability and independence as you will be expected to work autonomously and efficiently.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide support and guidance to customers regarding products and services - Troubleshoot technical issues and escalate complex problems to the appropriate team - Process customer orders and returns accurately and efficiently - Maintain a positive and professional attitude at all times - Collaborate with team members to improve customer service processes and procedures - Meet and exceed performance goals and targets set by the company

Requirements: - 2+ years of experience in customer support or a related field - Excellent communication and problem-solving skills - Strong attention to detail and ability to multitask - Ability to work independently and prioritize tasks effectively - Experience working remotely is a plus - Reliable internet connection and comfortable home office setup - Bachelor's degree in a related field is preferred

Personality Traits: - Reliable: We are looking for someone who can be counted on to deliver exceptional customer service consistently. - Independent: You should be comfortable working autonomously and making decisions on your own.

Soft Skills: - Cooperation: Ability to work collaboratively with team members and other departments. - Persuasion: Ability to influence and persuade customers to make informed decisions.

Benefits: - Disability insurance - Visa sponsorship - Paid sick leave

Working Environment: We encourage a culture of ongoing learning and development for personal and professional growth. As a part-time Remote Customer Support Officer, you will have the opportunity to expand your skill set and advance your career in a supportive and dynamic environment.

Equal Opportunity Statement: HD Supply Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status recognized by federal, state, or local laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.