Customer Support Officer

Job Description:

Windstream Holdings is seeking a part-time Customer Support Officer to join our team in Tauranga, Bay Of Plenty, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support roles.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Assist customers with product inquiries, technical issues, and account management. 3. Resolve customer complaints and issues in a professional and timely manner. 4. Collaborate with other teams to escalate and solve complex customer problems. 5. Maintain accurate records of customer interactions and transactions. 6. Identify and implement process improvements to enhance the customer experience. 7. Stay up-to-date on product knowledge and industry trends to better serve customers.

Requirements: 1. Adaptable and resilient personality traits to effectively handle a variety of customer interactions. 2. Strong communication skills to engage with customers and colleagues. 3. Creative problem-solving skills to address unique customer needs. 4. Previous experience in customer support roles preferred. 5. Ability to work independently and as part of a team in a fast-paced environment. 6. Proficiency in Microsoft Office and customer service software. 7. High school diploma or equivalent required.

Benefits: 1. Medical coverage to ensure your health and well-being. 2. Profit sharing opportunities to reward your hard work and dedication. 3. Joining bonus to welcome you to the Windstream Holdings family.

Working Environment: At Windstream Holdings, we foster transparency and open dialogue for effective communication at all levels. We value collaboration, innovation, and a positive work culture where all employees can thrive.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Windstream Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.