Customer Support Officer

Job Description:

We are seeking a dedicated and customer-focused individual to join our team at Icahn Enterprises as a part-time Customer Support Officer in Dunedin, Otago, NZ. As an Associate Level team member, you will have a minimum of 3 years of experience in customer support roles.

Responsibilities: 1. Provide exceptional customer service through various communication channels including phone, email, and chat. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure seamless customer experience. 5. Identify opportunities to improve customer support processes and procedures. 6. Assist in training new team members as needed.

Requirements: 1. Resilient and adaptable personality traits to effectively handle challenging customer interactions. 2. Strong leadership and critical thinking skills to make informed decisions in fast-paced environments. 3. Minimum of 3 years of experience in customer support roles. 4. Excellent communication skills, both written and verbal. 5. Proficiency in CRM software and Microsoft Office Suite. 6. Ability to work independently and as part of a team. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: - Remote work flexibility - Dental insurance - Travel and spending expenses - Opportunities for professional development and growth

Working Environment: At Icahn Enterprises, we strive to build strong connections with our team members and treat each other like an extended family. We value collaboration, diversity, and inclusivity in our workplace.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: Icahn Enterprises is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.