Customer Support Officer

Job Description:

We are looking for a Customer Support Officer to join our team at DTE Energy in Christchurch, Canterbury, NZ. This is a part-time position with an entry-level seniority and requires 0 years of experience.

Responsibilities: 1. Provide exceptional customer service to all clients, addressing inquiries and concerns promptly and professionally. 2. Assist customers with account inquiries, billing questions, and service orders. 3. Handle customer complaints and provide appropriate solutions in a timely manner. 4. Communicate effectively with customers via phone, email, and chat. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other team members to ensure customer satisfaction. 7. Stay up-to-date on company products, services, and policies to provide accurate information to customers. 8. Assist with administrative tasks as needed to support the customer support team.

Requirements: 1. Adaptable and able to quickly adjust to changing priorities. 2. Independent and able to work effectively with minimal supervision. 3. Strong strategic planning skills to anticipate and respond to customer needs. 4. Excellent negotiation skills to resolve customer issues effectively. 5. Visa sponsorship available for eligible candidates. 6. Free food provided during working hours. 7. Gym membership benefits provided to all employees. 8. Ability to thrive in a working environment that empowers employees to take ownership and make impactful decisions.

Equal Opportunity Statement: DTE Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.