Customer Support Officer

Job Description:

We are looking for a passionate and reliable Customer Support Officer to join our team at LKQ in Wellington, NZ. As a Customer Support Officer, you will be responsible for providing excellent customer service to our clients, resolving their inquiries and issues in a timely and professional manner.

Responsibilities: - Handling customer inquiries via phone, email, and in-person - Resolving customer complaints and issues effectively - Providing product information and assistance to customers - Processing customer orders and returns - Following up with customers to ensure satisfaction - Collaborating with other departments to address customer needs - Maintaining accurate records of customer interactions and transactions - Continuously learning and adapting to stay ahead in a rapidly changing world - Assisting with other administrative tasks as needed

Requirements: - 3 years of experience in a customer service or support role - Excellent communication and interpersonal skills - Strong decision-making and critical thinking abilities - Passion for providing exceptional customer service - Reliable and able to work independently or as part of a team - Knowledge of MS Office and CRM software - Ability to multi-task and prioritize in a fast-paced environment

Benefits: - Retirement plan - Free accommodation - Company equipment

Working Environment: At LKQ, we encourage our employees to continuously learn and adapt to stay ahead in a rapidly changing world. We provide a supportive and inclusive working environment where you can grow and develop your skills.

Equal Opportunity Statement: LKQ is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: July 14, 2024

If you meet the requirements and are interested in this part-time Associate Level Customer Support Officer position, we encourage you to apply before the deadline. We look forward to welcoming you to our team at LKQ!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.