Customer Support Representative - Work from home

Job Description:

Mutual of Omaha Insurance is seeking a dedicated and passionate Customer Support Representative to join our team on a part-time basis, working from home in Hamilton, Waikato, NZ. As an Associate Level Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a professional and courteous manner. 2. Address customer concerns and issues promptly and effectively, striving to exceed their expectations. 3. Process customer orders, payments, and returns accurately and efficiently. 4. Maintain a high level of product and service knowledge to assist customers with their queries. 5. Collaborate with other departments to resolve complex customer issues and complaints. 6. Document all customer interactions and follow-up as needed to ensure customer satisfaction. 7. Meet or exceed performance goals related to quality, productivity, and customer satisfaction.

Requirements: 1. At least 2 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong time management and organizational skills. 4. Ability to work independently and as part of a team. 5. Proficient in using customer service software and systems. 6. High school diploma or equivalent required; additional education or certification is a plus.

Personality Traits: - Dedicated - Passionate

Soft Skills: - Communication - Time Management

Benefits: - Joining Bonus - Disability insurance - Retirement plan

Working Environment: Our working environment prioritizes understanding and empathy in all interactions, both with customers and team members. We believe in fostering a supportive and inclusive culture where everyone can thrive and succeed.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Mutual of Omaha Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.