Customer Support Representative - Work from home

Job Description: Exelon is seeking a Customer Support Representative to join our team and work from home in Nelson, NZ. This part-time entry-level position is perfect for someone who is hardworking, passionate about customer service, and eager to learn. No prior experience is required, just a willingness to dedicate yourself to providing top-notch support to our valued customers.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about products and services, troubleshoot issues, and resolve customer complaints - Document all customer interactions and follow up as needed to ensure customer satisfaction - Conduct research to find solutions to complex customer problems and escalate issues as necessary - Collaborate with other team members to continually improve customer support processes and procedures - Meet and exceed key performance indicators related to customer satisfaction, response time, and resolution rate

Requirements: - Must be hardworking and passionate about providing excellent customer service - Strong written and verbal communication skills - Ability to think strategically and plan solutions for customer issues - Proficient in conducting research to find solutions to complex problems - High school diploma or equivalent required - Must have access to a reliable internet connection and a quiet workspace to work from home

Benefits: - Paid Time Off (PTO) for part-time employees - Company-provided equipment for remote work - Life insurance coverage - Opportunity for growth and advancement within the company

Working Environment: Join Exelon and be a part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a dedicated team of professionals who are committed to providing exceptional customer support and making a positive impact on our customers' lives.

Equal Opportunity Statement: Exelon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Exelon complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Exelon expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.