Customer Support Specialist - Work from home

Job Description:

Gentrack Group is seeking a talented Customer Support Specialist to work from home in Hamilton, Waikato, NZ. This part-time Associate Level position requires a minimum of 4 years of experience in customer support roles. We are looking for hardworking and passionate individuals who possess excellent critical thinking skills and have a strong sense of cooperation.

Responsibilities: - Provide exceptional customer support through various channels including phone, email, and chat - Resolve customer inquiries and issues in a timely and efficient manner - Document all customer interactions accurately in our CRM system - Collaborate with internal teams to escalate and resolve complex customer issues - Serve as a product expert and provide customers with guidance on how to effectively use our software - Assist with training new customers and providing ongoing support as needed - Continuously seek opportunities to improve the customer experience and suggest process enhancements - Meet and exceed performance metrics related to customer satisfaction, response time, and resolution rate

Requirements: - 4+ years of experience in customer support roles - Strong communication skills and the ability to empathize with customers - Excellent problem-solving skills and the ability to think critically - High level of cooperation and the ability to work well in a team - Proficiency in using CRM systems and other customer support tools - Ability to work independently and manage time effectively in a remote work environment - Exceptional attention to detail and organizational skills

Benefits: - Retirement plan - Medical coverage - Profit sharing

Working Environment: At Gentrack Group, we believe in injecting a sense of joy and vibrancy into our work environment. We value diversity and inclusion, and we strive to create a supportive and collaborative culture where all employees can thrive.

Equal Opportunity Statement: Gentrack Group is an equal opportunity employer and is committed to providing a work environment that is inclusive and welcoming to all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We encourage individuals from all backgrounds to apply for this position.

Deadline to apply: April 17, 2024

Join our team and help us deliver exceptional customer support from the comfort of your own home!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.