Customer Support Specialist - Work from home

Job Description:

R.R. Donnelley & Sons is seeking a motivated and experienced Customer Support Specialist to join our team. This is a part-time, work-from-home position based in Wellington, Wellington, New Zealand. We are looking for an Associate level professional with at least 3 years of experience in customer support.

Responsibilities: - Provide excellent customer service via phone, email, and live chat. - Resolve customer inquiries and complaints in a timely and professional manner. - Process orders, returns, and exchanges accurately. - Document all customer interactions and maintain customer records. - Escalate complex issues to the appropriate department for resolution. - Communicate with customers to ensure their satisfaction and provide follow-up as needed. - Stay up-to-date on product knowledge and company policies.

Requirements: - Strong communication skills and a friendly, customer-focused attitude. - Ability to work independently and prioritize tasks effectively. - Driven and dedicated to providing top-notch customer service. - Emotional intelligence and the ability to empathize with customers. - Critical thinking skills and the ability to problem solve effectively. - Previous experience in a customer support role preferred.

Benefits: - Training & professional development opportunities to enhance your skills. - Remote work flexibility allowing you to work from the comfort of your own home. - Employee discounts on company products and services. - Be part of a company that pioneers change and sets industry benchmarks.

Equal Opportunity Statement: R.R. Donnelley & Sons is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees regardless of their background, race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply for this position.

Deadline to apply: May 28, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity in customer support, we would love to hear from you. Apply now to join our team at R.R. Donnelley & Sons.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.