Live Chat Assistant

Job Description:

Lam Research is seeking a motivated and resourceful Live Chat Assistant to join our team in Hamilton, Waikato, NZ. This is a part-time entry-level position with no prior experience required. As a Live Chat Assistant, you will be responsible for providing excellent customer service and support through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide assistance in a timely and professional manner - Engage with customers in a friendly and helpful manner to address their concerns and resolve issues - Collaborate with team members to ensure a seamless customer experience - Assist in monitoring and managing the live chat queue to ensure all inquiries are addressed promptly - Maintain a positive and empathetic attitude towards customers at all times

Requirements: - Motivated and resourceful individual with a strong desire to learn and grow in a customer service role - Excellent teamwork skills and the ability to collaborate effectively with colleagues - Strong planning and organizational skills to manage multiple chat conversations simultaneously - Effective communication skills, both written and verbal - Ability to adapt to changing priorities and work in a fast-paced environment - Must be proficient in using online chat platforms and basic computer skills

Benefits: - Company transportation provided for commuting to and from work - Company equipment provided for work purposes - Paid overtime opportunities for exceeding performance expectations

Working Environment: - Collaborate with colleagues worldwide to foster a global village mentality and create a supportive work environment - Opportunity to work with a diverse team and gain exposure to different cultures and perspectives

Equal Opportunity Statement: Lam Research is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other basis protected by applicable laws.

Deadline to Apply: June 7, 2024

Join our team at Lam Research and make a difference in the lives of our customers through exceptional customer service on our live chat platform. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.