Live Chat Assistant

Job Description:

Ashland is seeking a passionate and independent Live Chat Assistant to join our team in Tauranga, Bay Of Plenty, NZ. This is a part-time entry-level position ideal for those looking to gain experience in the customer service industry.

Responsibilities: 1. Interact with customers through live chat to provide support, answer inquiries, and assist with problem resolution. 2. Monitor and respond to incoming chat messages in a timely and professional manner. 3. Identify customer needs and escalate complex issues to the appropriate team members. 4. Maintain a positive and helpful attitude while representing the company's brand. 5. Collaborate with team members to ensure consistent and exceptional customer service.

Requirements: 1. 1 year of relevant experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Ability to work well in a team environment. 4. Strong problem-solving skills and attention to detail. 5. Independent and self-motivated with a passion for helping others.

Personality Traits: Independent, Passionate Soft Skills: Communication, Teamwork

Benefits: - Training & professional development opportunities - Employee discounts on products - Paid Time Off (PTO) - Recognition and rewards based on performance and merit

Working Environment: At Ashland, we value our employees and recognize their contributions. Our working environment is supportive and inclusive, where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Ashland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.