Live Chat Assistant - Work from home

Job Description:

SpartanNash is seeking a highly motivated and proactive Live Chat Assistant to join our team on a part-time basis, working from home in Hamilton, Waikato, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: - Provide real-time support to customers through live chat on our website - Answer customer inquiries, resolve issues, and provide product information - Maintain a positive and professional attitude at all times - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions for future reference - Continuously improve knowledge of products and services offered by SpartanNash - Meet or exceed performance goals set by management

Requirements: - Driven and resourceful personality traits - Strong leadership and persuasion skills - Excellent written communication skills - Ability to multitask and prioritize effectively - Experience working in a customer service or sales role - Proficient in using live chat software and Microsoft Office suite - High school diploma or equivalent

Benefits: - Company-provided equipment for remote work - Company transportation for in-person meetings or events - Retirement plan for eligible employees - Opportunities for unlimited personal and professional growth in a supportive working environment

Deadline to apply: June 29, 2024

Equal Opportunity Statement: SpartanNash is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.