Live Chat Associate

Job Description:

TravelCenters of America is seeking a detail-oriented and customer-focused Live Chat Associate to join our team in Dunedin, Otago, NZ. As a Live Chat Associate, you will be responsible for assisting customers with inquiries, processing orders, resolving complaints, and providing general support through our online chat platform. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Engage with customers through live chat to provide product information, answer questions, and assist with any issues they may have - Process orders and payments accurately and efficiently - Resolve customer complaints and provide solutions in a timely manner - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with other team members to ensure seamless customer service experience - Keep detailed records of customer interactions and transactions - Continuously improve knowledge of products and services to better assist customers

Requirements: - Adaptable and motivated individual with a customer-centric mindset - Strong communication skills and ability to analyze customer needs effectively - Ability to multitask and work efficiently in a fast-paced environment - Proficient in using live chat platforms and other customer service software - Experience in a customer service role, preferably in a live chat or online support capacity - High school diploma or equivalent

Benefits: - Company transportation provided for employees - Dental insurance coverage - Paid sick leave - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: TravelCenters of America is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, religion, disability, or any other protected status.

Deadline to apply: July 3, 2024

If you meet the qualifications and are interested in joining our team as a Live Chat Associate, please apply by the deadline outlined above. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.