Remote Live Chat Manager

Job Description:

Choice is seeking a Remote Live Chat Manager to join our team in Tauranga, Bay Of Plenty, NZ. This is a part-time position at a mid-to-senior level, and we are looking for a candidate with at least 7 years of experience in customer service and managing live chat platforms.

Responsibilities: - Manage and oversee all aspects of the live chat platform, including monitoring chat volume, ensuring timely responses to customer inquiries, and escalating issues when necessary - Develop and implement strategies to improve customer satisfaction and increase conversion rates through live chat - Train and onboard new chat agents, providing ongoing support and feedback to ensure high-quality customer interactions - Analyze chat data and performance metrics to identify trends, optimize processes, and make data-driven decisions - Collaborate with cross-functional teams to ensure a seamless and consistent customer experience across all channels - Stay up-to-date on industry best practices and emerging trends in live chat technology and customer service

Requirements: - Passionate and hardworking individual with excellent communication and problem-solving skills - Minimum of 7 years of experience in customer service and managing live chat platforms - Attention to detail, presentation, and organizational skills are essential - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office and live chat software programs - Bachelor's degree in Business Administration, Marketing, or related field preferred

Benefits: - Company equipment provided for remote work - Gym membership to promote a healthy work-life balance - Medical coverage for peace of mind

Working Environment: At Choice, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in creating a supportive and collaborative work environment where every team member can thrive and succeed.

Equal Opportunity Statement: Choice is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected characteristic. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Deadline to Apply: May 28, 2024

We look forward to receiving your application and having you join our team at Choice!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.