Remote Live Chat Manager

Job Description:

EMCOR Group is seeking a Remote Live Chat Manager to join our dynamic team in Auckland, NZ. As the Remote Live Chat Manager, you will be responsible for overseeing and managing our live chat operations, ensuring that our customers receive top-notch service and support in real-time. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in customer service or a related field.

Responsibilities: - Manage a team of live chat agents, providing guidance, support, and training as needed - Monitor chat conversations to ensure quality and consistency - Develop and implement strategies to optimize live chat performance and customer satisfaction - Analyze chat data and metrics to identify trends and opportunities for improvement - Collaborate with other departments to address customer issues and provide timely solutions - Stay up-to-date on industry trends and best practices in live chat customer service

Requirements: - 6+ years of experience in customer service or a related field - Resourceful and hardworking personality traits - Strong attention to detail and presentation skills - Excellent communication and interpersonal abilities - Proven experience managing a team and driving results - Proficiency in using live chat software and other customer service tools - Ability to work remotely and manage a team in a virtual setting

Benefits: - Parental leave - Company transportation - Paid sick leave

Working Environment: At EMCOR Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration, and empower our team members to take ownership of their work and contribute to the company's success.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: EMCOR Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We are committed to diversity and inclusion in all aspects of our work and strive to create a welcoming and supportive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.