Live Chat Manager

Job Description:

Steel Dynamics is seeking a dynamic and experienced Live Chat Manager to join our team in Wellington, NZ on a part-time basis. As a mid-to-senior level professional with at least 8 years of experience in customer service and online chat management, you will be responsible for overseeing our live chat operations to ensure a seamless and positive customer experience.

Responsibilities: - Manage and monitor live chat operations to ensure timely responses to customer inquiries and requests - Train and mentor chat agents to provide exceptional customer service and uphold brand standards - Develop and implement strategies to increase chat engagement and conversion rates - Analyze chat data and customer feedback to identify trends and make recommendations for improvement - Collaborate with cross-functional teams to optimize chat workflows and processes - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - 8+ years of experience in customer service and online chat management - Proven track record of driving results and improving customer satisfaction through live chat - Strong interpersonal skills and ability to communicate effectively with team members and customers - Adaptable and reliable with a positive attitude and willingness to learn - Persuasion skills and emotional intelligence to effectively handle challenging customer interactions

Benefits: - Parental leave for all employees - Free accommodation for out-of-town employees - Joining bonus for new hires

Working Environment: At Steel Dynamics, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to creating a collaborative and supportive work environment where every voice is heard and valued.

Equal Opportunity Statement: Steel Dynamics is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse and inclusive workplace where all employees are welcomed and valued for their unique perspectives and contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.